THE ROMPIDO, HUELVA - 22 April 2015 – FlechaMar announced today that it has been awarded the distinction for Quality in Tourism awarded by the Ministry of Industry, Energy and Tourism through the Tourism Institute of Spain. The distinctive "Tourist Quality Commitment", accredits and recognizes the efforts made by participating companies.
Quality System in Tourism Destination (SICTED) is a project to improve the quality of tourist destinations promoted by the Secretary of State for Tourism, With the support and the Spanish Federation of Municipalities and Provinces (FEMP), that works with tourist companies / services up to 32 different trades, with the ultimate goal of improving the tourist experience and satisfaction. pursuing ahomogeneous level of quality in the services offered to tourists within the same destination through a methodology which it provides a comprehensive and permanent quality management system in tourist destination with a new conception of expected results, a focus on continuous improvement and an attitude recovery and value of resources and space.
The distinction is awarded to tourism companies / services that have accredited the compliance with the requirements fixed. Is a recognition of the efforts and commitment to quality and continuous improvement, while the establishment distinguishes from competition. The badge is valid biennial, although it is subject to an annual follow-up evaluation.
“Get this recognition is for us a pride and an enormous satisfaction“, He said José Miguel García, Manager FlechaMar. “We implemented the SICTED one year and has allowed us to take a leap of quality in the services we provide to our passengers“.